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	Select Topic Help Center Main Ordering My Saved Items» Invoices» First-Time Ordering» Cancel or Change Order» Low Price Guarantee» Payment Methods» Sales Tax» Tracking Your Order» Orders Never Received» Back Ordered Items» Processing Time» Email address & Phone # Needed» Shipping Multiple Shipping Address» Free Shipping» Delivery Times» UPS/Fed-Ex DELIVERY» PO Boxes, Military, APO/FPO» Alaska, Hawaii & International» Mistakes in Addess, ZIp Code or Apt#» Returns & Exchange Product Warranty» 30 Days Return» Exchange Policy» Packing & Returning an Item» Privacy & Security Buyer Protection & Security» Copyright & Disclaimer» Contact & Order Status Contact Us» Order Status - My Account» Forgot Password» Pop-ups 30 Day Return» Declined Order? Declined Order?» Navigate Selection Classic Trinket Boxes Flower Trinket Boxes Home & Garden Trinket Boxes Faberge Style Eggs Decorative Trinket Boxes Games & Entertainments Trinkets Birds & Butterfly Trinket Boxes Pets & Farm Animals Trinket Boxes Water Theme Trinket Boxes Wildlife Trinket Boxes Ethnic Trinket Boxes Sports & Recreation Trinket Boxes Holiday & Religious Trinkets Fantasy Trinket Boxes Compacts & Mirrors Wine Glass Crystal Pins Picture Frames Valuable Resources   About Swarovski Crystal Learn About Enameling About Saved Items taG me BeloW butterfly cat trinket boxes christmas trinket boxes music trinket boxes heart trinket boxes Recommended Sites   Recommended Sites Jewelry Boxes Religious Jewelry Jewelry Boxes & Gifts Links       Declined Order? » Declined Order? Search Help Center: If you tried to place an order and were declined, there are few easy solutions in many cases. 1. Please check you CVV code that we ask for. This is the 3 digit code on the back of your card. If you are using AmEx, then the number would be the 4 digits above you credit card# on the front of the card. 2. If you have moved in the last 5 years, you billing address that is entered in your bank's AVS system may not be updated. This is extremely common to happen as the billing system & AVS system are not always together. Try entering your last billing address. This does not affect your order in terms of shipping. 3. Recheck you credit card# and especially the expiration. Please give us a call or email us if you still have a problem and we'll be more than happy to help you. Do you think this article is helpful? Please submit your rating. Yes Somewhat No Need Additional Assistance? Please click "Contact Customer Care" below to contact us.
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