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	Select Topic Help Center Main Ordering My Saved Items» Invoices» First-Time Ordering» Cancel or Change Order» Low Price Guarantee» Payment Methods» Sales Tax» Tracking Your Order» Orders Never Received» Back Ordered Items» Processing Time» Email address & Phone # Needed» Shipping Multiple Shipping Address» Free Shipping» Delivery Times» UPS/Fed-Ex DELIVERY» PO Boxes, Military, APO/FPO» Alaska, Hawaii & International» Mistakes in Addess, ZIp Code or Apt#» Returns & Exchange Product Warranty» 30 Days Return» Exchange Policy» Packing & Returning an Item» Privacy & Security Buyer Protection & Security» Copyright & Disclaimer» Contact & Order Status Contact Us» Order Status - My Account» Forgot Password» Pop-ups 30 Day Return» Declined Order? Declined Order?» Navigate Selection Classic Trinket Boxes Flower Trinket Boxes Home & Garden Trinket Boxes Faberge Style Eggs Decorative Trinket Boxes Games & Entertainments Trinkets Birds & Butterfly Trinket Boxes Pets & Farm Animals Trinket Boxes Water Theme Trinket Boxes Wildlife Trinket Boxes Ethnic Trinket Boxes Sports & Recreation Trinket Boxes Holiday & Religious Trinkets Fantasy Trinket Boxes Compacts & Mirrors Wine Glass Crystal Pins Picture Frames Valuable Resources   About Swarovski Crystal Learn About Enameling About Saved Items taG me BeloW butterfly cat trinket boxes christmas trinket boxes music trinket boxes heart trinket boxes Recommended Sites   Recommended Sites Jewelry Boxes Religious Jewelry Jewelry Boxes & Gifts Links       Returns & Exchange » Exchange Policy Search Help Center: If you are not satisfied with your purchase, you can exchange the item within 30 days of receipt as long as the item is returned in new and unused condition and inside its original packaging for an exchange. Item must be received before or on the 30 day deadline. Any item received after this time, we have the right to refuse the delivery back to JewelryBoxDirect.com. This does NOT apply to the extended Holiday Return Period which has an extended return period. All returned items for exchange MUST include "ALL" of the original packaging both internal and the original shipping box. No exceptions will be made. All returns for exchange will be examined and inspected by our quality assurance staff prior to exchange to verify it is in new, unused condition. You will receive e-mail notification regarding your returned item and status. Exchanges will be shipped immediately after verification unless an order was placed for the exchange separately. A Refund or Charge for the Difference and the actual cost of shipping & handling for your exchange will be charged to you credit card separately and an email notification of this charge will be sent to you at the time of charge. Shipping charge is determined by weight of item. Original shipping fees paid (if any) are non refundable and return shipping is at the customer's expense. We have specific guidelines to ensure a quick, hassle-free return process. Please read the information below to help you through any needed exchange. To return any item please: Visit our website and Login under "Customer Login" and request a Return Merchandise Authorization (RMA) number. Once you receive your RMA by email, please go to "Packing & Sending Your Return or Exchange" link in the Online Help Center for info on returning your purchase. If your purchased item should display any manufacturer defect, please view our Product Warranty. We appreciate your business and will do our best to make this process as smooth and easy as possible for you. Do you think this article is helpful? Please submit your rating. Yes Somewhat No Need Additional Assistance? Please click "Contact Customer Care" below to contact us.
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